If you are unsure whether you have pre-ordered or pre-purchased Guild Wars 2 please read the following support article:
http://eu.support.guildwars2.com/app/answers/detail/a_id/8964
If you pre-purchased a ‘Guild Wars 2: Standard Edition Pre Purchase’ you DO NOT NEED TO RETURN TO RETAIL, your code will not expire.
The following players need to return to the retailer where they made their original transaction to pick up their Guild Wars 2 box and apply their final serial code to continue playing.
Europe, Middle Eastern, and African Players who have a:
- Guild Wars 2 Standard Edition: Pre Order
- Guild Wars 2 Collector’s Edition: Pre Purchase
- Guild Wars 2 Collector’s Edition: Pre Order
Pre-Order Retail Customers (Not applicable to pre-purchase customers)
If you’re a pre-order customer (you ordered a copy of Guild Wars 2 but did not pre-purchase the game in full) you must return to the original retail location and pay for Guild Wars 2 in full. The retailer will provide you with a game box that includes your final serial code for your Guild Wars 2 account. You have 2 days starting on launch day—Aug 28—to apply the final serial code to your account. After this two-day grace period ends, you will be unable to access the game until you activate the final serial code.
If you pre-ordered a physical copy from an online retailer your box should arrive via the mail.
Pre-Purchase Customers, (Guild Wars 2: Collectors’ Edition only. Not applicable to pre-order customers)
If you pre-purchased a ‘Guild Wars 2: Standard Edition Pre Purchase’ you DO NOT NEED TO RETURN TO RETAIL, your code will not expire.
If you’re a Guild Wars 2 Collector’s Edition pre-purchase customer (you bought in full) you must return to the original retail location with valid proof of purchase. The retailer will provide you with a game box that includes your final serial code for your Guild Wars 2 account. You have five days starting on launch day—Aug 28—to apply the final serial code to your account. After this five-day grace period ends, you will be unable to access the game until you activate the final serial code.
If you pre-purchased a Guild Wars 2: Collectors’ Edition: Pre Purchase, physical copy from an online retailer your box should arrive via the mail.
Questions?
Check out the searchable Guild Wars 2 Knowledgebase for answers to questions such as:
