If you are unsure whether you have pre-ordered or pre-purchased Guild Wars 2 please read the following support article:
http://en.support.guildwars2.com/app/answers/detail/a_id/8964
The following North American players who pre-ordered or pre-purchased a physical copy need to return to the retailer where they made their original transaction to pick up their Guild Wars 2 box and apply their final serial code to continue playing.
North American players who have a:
- Guild Wars 2 Collector’s Edition: Pre-purchase
- Guild Wars 2 Standard Edition: Pre-Purchase
- Guild Wars 2 Standard Edition: Pre-Order
North American Pre-Order Retail Customers (not applicable to pre-purchase customers)
If you’re a North American pre-order customer (you ordered a copy of Guild Wars 2 but did not pay for the game in full) you must return to the original retail location and pay for Guild Wars 2 in full. The retailer will provide you with a game box that includes your final serial code for your Guild Wars 2 account. You have 2 days starting on launch day—Aug 28—to apply the final serial code to your account. After this 2-day grace period ends, you will be unable to access the game until you activate the final serial code.
If you pre-ordered a physical copy from an online retailer your box should arrive in the mail.
North American Pre-Purchase Physical Retail Customers (not applicable to digital editions or pre-order customers)
If you’re a North American physical pre-purchase customer (you pre-purchased a physical copy of Guild Wars 2 and paid in full) you must return to the original retail location with valid proof of purchase. The retailer will provide you with a game box that includes your final serial code for your Guild Wars 2 account. You have 5 days starting on launch day—Aug 28—to apply the final serial code to your account. After this 5-day grace period ends, you will be unable to access the game until you activate the final serial code.
If you pre-purchased a physical copy from an online retailer your box should arrive via the mail.
Questions?
Check out the searchable Guild Wars 2 Knowledgebase for answers to questions such as:
